Overview
Our shipping policy outlines important details related to shipping methods, delivery times, and other relevant information. Please read this policy carefully to understand how we handle shipping at The Diffuser Store.
Processing and Shipping Times
- Processing Time: Orders are typically processed within 1-3 business days after payment confirmation.
- Shipping Time: Shipping times vary based on the destination and the product. Please refer to the specific product page for estimated delivery times.
Shipping Methods
We use reliable shipping methods to ensure safe and timely delivery. Our primary shipping options include:
- Standard Shipping: This method offers cost-effective shipping with longer delivery times.
- Express Shipping: For faster delivery, we offer express shipping options.
Tracking Numbers
- Tracking Information: Once your order is shipped, we provide a tracking number via email. You can use this number to track your package’s status.
- Tracking Availability: Please note that tracking information may not be available immediately after shipment. It can take up to 48 hours for tracking details to appear in the system.
Delayed Shipments
- Reasons for Delays: Delays can occur due to factors beyond our control, such as customs processing, weather conditions, or unforeseen events.
- Communication: If your order experiences a significant delay, we will notify you promptly via email.
Lost Shipments
- Lost Packages: In rare cases where a package is lost during transit, please contact us immediately. We will investigate and work to resolve the issue.
- Liability: We are not liable for lost packages caused by incorrect shipping addresses provided by the customer or theft after delivery confirmation.
Import Duties and Taxes
- Customs Fees: Customers are responsible for any import duties, taxes, or customs fees imposed by their country. These charges are not included in the product price or shipping cost.
Returns Due to Shipping Issues
- Defective or Damaged Items: If you receive a defective or damaged item, please contact us within 14 days of delivery. We will arrange for a return or replacement.
- Diffuser Oils: Due to hygiene reasons, diffuser oils cannot be returned.
Contact Us
If you have any questions or need further clarification regarding our shipping policy, feel free to reach out to us at [email protected].